Frequently Asked Questions
Everything you need to know about your Abbott Lyon experience.
How long does shipping take for personalized jewelry?
Personalized items are handcrafted to order. Please allow 7-10 business days for production before your order is dispatched via your chosen shipping method.
What is the Abbott Lyon quality guarantee?
We offer a 2-year warranty on all jewelry and watches, covering any manufacturing defects. Our pieces are designed with high-quality plating to ensure long-lasting shine.
Can I return a personalized item?
Due to the custom nature of our personalized products, these items cannot be returned or exchanged unless they arrive damaged or faulty.
Are your jewelry pieces water-resistant?
While our jewelry is designed for daily wear, we recommend avoiding contact with water, perfumes, and lotions to maintain the integrity of the plating over time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for your convenience.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.